Refrain from saying the unkind or negative thing

Exercise patience with others

Distinguish between the person and the behavior (or performance)

Perform anonymous service

Choose the proactive response

Keep the promises you make to others

Focus on the circle of influence

Live the law of love

Assume the best of others

Seek first to understand

Reward open, honest expressions or questions

Give an understanding response

If offended, take the initiative

Admit your mistakes, apologize, ask for forgiveness

Let arguments fly out open windows

Go one on one

Renew your commitment to things you have in common

Be influenced by them first

Accept the person and the situation

Prepare your mind and heart before you prepare your speech

Avoid fight or flight-talk through differences

Recognize and take time to teach

Agree on the limits, rules, expectations and consequences

Don't give up, and don't give in (persistence and perseverance)

Be there at the crossroads

Speak the language of logic and emotion

Delegate effectively

Involve people in meaningful projects

Train them in the law of the harvest

Let natural consequences teach responsible behavior


Advise before understanding

Attempt to build/rebuild relationships without changing conduct and attitude

Assume that good example and relationship are sufficient