| DEPOSITS | WITHDRAWALS |
| Seek first to understand | Seek first to be understood |
| Keep promises | Break promises |
| Be Kindness/Courteous | Unkindness/Discourtesy |
| Clarify Expectations | Violate Expectations |
| Be loyal to the absent | Disloyalty/Duplicity |
| Apologies | Arrogance/Conceit/Pride |
| Open to feedback | Rejecting feedback |