DEPOSITS | WITHDRAWALS |
Seek first to understand | Seek first to be understood |
Keep promises | Break promises |
Be Kindness/Courteous | Unkindness/Discourtesy |
Clarify Expectations | Violate Expectations |
Be loyal to the absent | Disloyalty/Duplicity |
Apologies | Arrogance/Conceit/Pride |
Open to feedback | Rejecting feedback |